Refund Policy

This policy explains when and how Corovus (operated by THIRTEENTH IDEA FZ-LLC) issues refunds for subscriptions, credit top-ups and hosting plans.

Subscription refunds

7-day money-back guarantee. First-time subscribers can request a full refund within 7 days of their first payment.
After 7 days. No refunds for partial months. You can cancel any time — access continues until the end of the billing period, and remaining plan credits are forfeited when the period ends.
Annual plans. 30-day money-back guarantee. Within 30 days we refund pro-rata for unused months minus a 20% administration fee. After 30 days annual plans are non-refundable.

Credit top-up refunds

Unused top-up credits are refundable within 30 days of purchase; used credits are non-refundable.
The refund amount is (unused credits ÷ total credits in the pack) × the pack price.

Purchases in our iPhone app

Credits bought in our iPhone app are sold and billed by Apple. Refunds for them are requested from Apple at reportaproblem.apple.com and decided by Apple under its terms — we cannot refund an App Store purchase ourselves. If Apple refunds a purchase, we remove the credits it added from your balance, up to what is left in it.

Hosting refunds

30-day money-back guarantee. Your first hosting plan is refunded in full if you ask within 30 days of paying for it, whichever term you chose.
Renewals. Paying again for a hosting plan, and the later months of a month-to-month plan, are not refundable.
What a refund does. The time the refunded payment paid for ends at once: a refunded first plan ends and its websites go offline, and a refunded month-to-month plan stops renewing. The same happens when a hosting payment is disputed with your bank. Your account and your files are kept, so you can buy a plan again.

Issues caused by our service

We refund or credit you for:

Failed agent actions — credits are refunded automatically when an action fails.
Service outages lasting longer than 24 hours.
Billing errors on our end.
Major bugs that cause data loss.

Non-refundable

Source-code exports (delivered means consumed).
Custom domain setup fees.
Custom development work, such as app conversions.
Usage above plan limits that you explicitly opted into.

Disputed charges

Please contact us before raising a dispute with your bank — we resolve most issues within 48 hours. Chargebacks filed without contacting us may result in account suspension.

How to request a refund

Email info@13idea.org with your account email, the payment ID or invoice number, the payment date, and the reason. We respond within 24–48 hours and decide within 3 business days.

Refund method & currency

Refunds go to the original payment method and are processed by our payment processor, typically within 5–7 business days. We cannot transfer a refund to a different payment method.
Refunds are issued in the original payment currency. For foreign currencies, bank or processor conversion fees may apply.

If you delete your account

Deleting your account stops your subscriptions and hosting plans from renewing. Unused credits and the rest of a paid period are not refunded, unless this policy gives you a refund — for example under the 7-day money-back guarantee, which you can still claim by email after deleting your account.

Account closure after a full refund

After a full refund, account access is removed and data is deleted after 30 days in line with our Privacy Policy.

Last updated: 18 October 2026.

These documents are published in several languages for convenience. The English version is the operative text, and prevails in the event of any discrepancy between the language versions.